Case Study: Tourist Travel Management in Dwarka’s Religious Circuit

Client Background

Dwarka, Gujarat, is one of India’s most important religious destinations, attracting thousands of pilgrims every month. Popular routes include the Dwarkadhish Temple, Nageshwar Jyotirlinga, Bet Dwarka, and Somnath Temple. While the inflow of devotees is high, local transport services were often unorganized, overpriced, and unreliable, leading to poor tourist experiences.

Challenge

• Overcharging: Pilgrims and tourists were often charged higher fares during peak seasons.
• Unorganized Transport: Lack of professional cab operators meant visitors struggled to cover multiple temples in one day.
• Driver Knowledge Gap: Many local drivers were unfamiliar with temple timings, routes, and visitor expectations.
• Low Comfort Levels: Families traveling with elders faced difficulties due to poorly maintained vehicles.

Solution by Dwarka Cab Line

• Fixed Tour Packages: Transparent, all-inclusive fares for Dwarkadhish Temple, Somnath, and Nageshwar Jyotirlinga.
• Knowledgeable Drivers: Trained drivers familiar with temple routes, opening hours, and cultural etiquette.
• Comfortable Fleet: Well-maintained cabs with AC, spacious seating, and sanitization.
• Hotel Partnerships: Tie-ups with local hotels for smooth pickup and drop services.
• Customer Support: 24/7 helpline for rescheduling, assistance, and feedback collection.

Results & KPIs Achieved

• 🚖 Positive Reviews: 90% positive ratings on Google and travel platforms
• 👨‍👩‍👧‍👦 Repeat Bookings: Family repeat booking rate rose by 45%
• 🏨 Partnership Growth: Partnered with 12 local hotels for direct cab bookings
• 😀 Customer Satisfaction: Improved from 55% → 92%
• 📈 Tour Completion: 80% of tourists completed the full religious circuit in a single day, up from 40%